Cancellations & Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have 14 days to cancel without penalty. Thereafter your booking will be subject to our Terms & Conditions, shown below.  Meanwhile, you can start with the Polestar Principles Online course by logging in as directed in your booking confirmation, providing you understand that you will be liable for a £195 online course fee should you subsequently exercise your right to cancel within the cooling-off period.

Cancellations in writing prior to course commencement date (first scheduled attended module) will be refunded as follows:

• With 60 days’ or more notice – 100% less £195 per below;
• With 30 or more days’ notice – 50% less £195 per below;
• Less than 30 days’ notice – Nil.

Fees exclude Polestar Principles Online course cost of £195 which is non-refundable. Any unpaid instalments become due in full at the time of cancellation and any outstanding balances will be charged to your payment card.

We reserve the right to cancel or re-schedule any course or course module. Polestar Pilates UK Limited is not responsible for any participant’s hotel/airline reservations or transportation to and from a course in the event of cancellation of a course or module.

PRIVACY POLICY  

Polestar Pilates UK Limited is committed to protecting your privacy online. Our privacy policy explains how we will do this.

What information do we collect?

If you ask to subscribe, we collect your email address. On some parts of the website we may also ask for your name and other personal information, including contact details. From time to time we may ask you for further information, for example if you make a purchase. If you become a client or a student, we may ask you for information relating to your health and medical history. We may also use cookies. For an explanation, see the section on cookies below.

Use of Cookies

Cookies are small files which many websites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable websites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them. We use cookies, but most parts of our website can be accessed even if your cookies are turned off. But you may find there are parts of the website which you cannot access if your cookies are turned off.

How do we use your information?

We use the information to help us understand more about how our web site is used, to improve our site, and to service your purchases and bookings if you are a client or student. Any personal health or medical information you have provided is used to ensure that your needs are met and that the services we provide to you are appropriate.

Special Category Data
Where we collect health or medical information, we do so only with your explicit consent and solely for the purpose of providing appropriate and safe services. Such data is handled with additional safeguards and is never used for marketing purposes.

Lawful Basis for Processing
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Our lawful bases for processing include your consent (for marketing communications), performance of a contract (for purchases, bookings, and services), and our legitimate interests (for improving our services and operations).

Marketing Communications
We will only send you marketing communications by email if you have given us your explicit consent to do so. Consent is collected through clear opt-in forms on our website, event registrations, or other direct interactions with Polestar Pilates UK Limited.
You may withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us at [email protected]
We maintain records of when and how consent was provided.

When do we share information?

We do not sell your personal information to others. We share your information with our software services provider, Mindbody, who processes all purchases and bookings for us and associated companies, including Polestar Pilates Education International.

We also use Mailchimp as our email marketing service provider. Mailchimp processes personal data on our behalf in accordance with UK GDPR and applicable data protection laws.

A number of other people’s websites have links on our site. If you link to their sites, they may collect information. Such websites are not within our control and are not covered by this privacy statement.

If we believe that your use of the website is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary to prevent, remedy, or take action in relation to such conduct.

Your Data Protection Rights

You have the right to request access to your personal data, to correct or delete it, to restrict or object to processing, and to withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being handled unlawfully.

Security

All personal and credit card information is encoded using secure encryption.

Legal Notice

Your use of this website hosted by Polestar Pilates UK Limited and/or its various affiliates or subsidiaries is subject to the following terms and conditions:

Disclaimers

Obtain medical clearance from your healthcare practitioner prior to beginning the exercise programmes described on this site. The exercises described on this site are not suitable for everyone and are not a substitute for medical expertise. If done improperly, exercise has some risk of injury. If you feel discomfort or pain, DO NOT continue. Polestar Pilates UK Limited disclaim any liability or loss in connection with the exercises described herein.

Polestar Pilates UK Limited also makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Polestar Pilates UK Limited makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Polestar Pilates UK Limited, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Polestar in respect of the use of any online service provided via this web site.

Links

Links to other websites are provided by Polestar Pilates UK Limited in good faith and for information only. Polestar Pilates UK Limited disclaims any responsibility for the materials contained in any website linked to this site.

Interactive material

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Polestar Pilates UK Limited. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable. Polestar Pilates UK Limited reserves the right, at its sole discretion, to review, edit or delete any material posted by users which Polestar Pilates UK Limited deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Polestar Pilates UK Limited expressly disclaims any responsibility or liability for any material communicated by third parties through this web site.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.

We will review this policy in the light of comments we receive so please check the latest version. If you have any questions specifically about Privacy please contact us.